Workshops
How To “Book The Business”
This workshop is designed for service companies. It will cover how to:
- Build rapport with callers
- Uncover clues
- Make powerful recommendations
- Overcome objections
- Book the Business!
SHOP* Local
Service-Hospitality-Ownership-Pride
This workshop is designed for Chambers of Commerce, their members and their employees.
It will help you:
- Identify what customers want and expect
- Differentiate your business from your competitors
- Transform your employees into “owners”
- Turn your customers into raving fans
- Keep customers shopping Local
Retaining Customers In A Down Economy
This workshop is designed for businesses that are struggling to keep their customers.
It will help you:
- Improve the customer service experience
- Make it all about the customer
- Appreciate your customer
- Keep your customers
Improving the Patient Experience
This program is designed for medical front desk staff. It will cover:
- Patient Service: What It Is and What It Isn’t
- What Do Patients Want?
- It’s All About The Experience
- What is Exceptional Patient Service?
- Patient Satisfaction vs. Patient Loyalty
- Professional Telephone Etiquette
- Handling Difficult Patients
- Empowering Employees
Call us today to set up a free consultation:631-598-5598
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