Workforce Development Group, Inc. is a coaching and training organization that specializes in improving the customer experience, increasing customer retention, and maximizing revenue through cross-selling and up-selling. We provide coaching and training to your employees on how to treat your customers so they remain your customers. We strive to instill a culture of ownership among your employees which translates into a better experience for your customers.

We partner with you to turn your customers into Raving Fans!

Workforce Development Group, Inc.

Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service and Customer Retention Expert. Since her company’s inception in 2008, Randi has become a trusted resource for many diverse companies and organizations which have relied on her guidance to help improve their customer service and increase their customer retention. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers. In testament to Randi’s expertise, much of her business comes from returning clients and referrals from clients she has served well.

Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her presentations, getting your employees excited and motivated to turn your customers into Raving Fans.

Randi is the Director of Membership for the Organizational Development Network of Long Island (ODNLI), is an Associate Member of the Nassau-Suffolk Limousine Association, and is an active member of many networking organizations. Her articles have been published in The Long Island Business News and Newsday, as well as several association trade publications. Randi has been interviewed on television and radio, and publishes a monthly online newsletter, “Customer Service: It’s Not Just A Department, It’s An Experience.”

Before founding Workforce Development Group, Inc., Randi was a Customer Service Trainer and Coach at Verizon. She managed teams of inbound call center representatives that consistently met and exceeded their sales and service goals. After more than fifteen years at Verizon, Randi decided that working with smaller businesses and their employees would allow her the opportunity to partner with them for even better results, and so she launched her own company. Randi is based in Amityville, New York and has a satellite office in Fishkill, New York.

Call us today to set up a free consultation:
631-598-5598

Our Services:

• Workshops
  
• Training Topics
  
• Training Programs
  
• Customer Service Audits
  
• Customer Feedback Tools
  

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